CPD Plus: Effective Communication and Documentation (Aged Care Focus)

Effective communication and accurate documentation are essential for safe, respectful and person-centred aged care. This module explores communication with residents, whānau and colleagues, including active listening, teach-back, culturally safe communication and structured tools such as ISBAR. It also examines professional responsibilities for clear, accurate and timely documentation, supporting continuity of care, clinical decision-making, teamwork and resident safety. Effective Communication and Documentation - Effective communication with residents and whānau - Effective communication between healthcare team members - Effective documentation CPD Hours: 1