This course explores complaint management in aged care, focusing on residents’ and whānau rights under Right 10 of the Code of Health and Disability Services Consumers’ Rights and the key requirements and timeframes for responding to complaints. You will learn practical strategies for acknowledging concerns, communicating respectfully, documenting accurately, investigating issues and escalating complaints when required. The course also highlights how complaints and feedback can drive quality improvement, helping identify clinical and systemic gaps, reduce risk, strengthen practice and improve outcomes for residents. CPD Hours: 30min
Price
NZ$9.95